Shipping policy

Effective Date: 01/08/2026

Thank you for shopping with Tidova.

Every product is made specifically after your order is placed. This made-to-order approach allows us to maintain quality while reducing unnecessary waste. Because each item is created just for you, production begins only after your order is confirmed.

Shipping Coverage

We currently ship only within India.

Order Processing

Orders are processed after successful payment confirmation. Production and dispatch are typically completed within a few business days, depending on the product and order volume.

Estimated Delivery Time

Most customers receive their orders within 3–10 business days from the date the order is placed. Actual delivery time may vary depending on your location, courier service, weekends, public holidays, weather conditions, festivals, and other unforeseen circumstances.

Free Shipping

We currently offer free shipping across India on all orders. No additional shipping charges will be added at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.

You can use the tracking link to monitor your shipment's progress.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected delivery window, please contact us at hello@tidova.in and we'll be happy to assist you.

Incorrect Shipping Information

Please check your address before placing the order. Address changes are possible only within 2 hours of ordering (email hello@tidova.in).

Tidova is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost Packages

If your package appears to be lost in transit, please contact us at hello@tidova.in.

We will coordinate with our courier partners to investigate the issue and provide an appropriate resolution.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us review your request, please provide:

- Your order number
- Clear photographs of the product
- Photographs of the outer packaging
- An unboxing video (recommended, as it may be required for claim verification)

After reviewing your request, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

If you have any questions regarding shipping, please contact us:

Email: hello@tidova.in

Location: Una, Himachal Pradesh, India