Refund policy

Effective Date: 01/08/2026

At Tidova, every product is made specifically after you place your order. This made-to-order approach allows us to maintain quality while reducing unnecessary waste. Please read our Return & Refund Policy carefully before placing your order.

Returns & Replacements

As our products are made specifically for each customer, we do not accept returns or exchanges due to:

- Change of mind
- Incorrect size ordered
- Color preference
- Incorrect address provided by the customer
- Any reason not related to a manufacturing defect or fulfillment error

Please refer to the Size Guide available on each product page before placing your order.

Damaged, Defective or Incorrect Items

If you receive a product that is:

- Damaged during transit
- Defective due to a manufacturing issue
- Incorrect compared to your order

please contact us within 48 hours of delivery by emailing hello@tidova.in.

To help us investigate your claim, please provide:

- Your order number
- Clear photographs of the product
- Photographs of the outer packaging
- An unboxing video (recommended, as it may be required to verify transit or manufacturing-related claims)

Claims submitted after 48 hours of delivery may not be eligible for review.

Claim Review

Once we receive your request, our team will review the information provided.

If your claim is approved, we will provide an appropriate resolution, which may include:

- A replacement product, or
- A refund to your original payment method

The resolution offered will depend on the nature of the issue.

Refunds

If a refund is approved, it will be processed to your original payment method.

Please allow 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.

Order Cancellation

As every product is made specifically after your order is placed, production begins shortly after your order is confirmed.

For this reason, orders cannot be cancelled, modified, or changed once they have been confirmed.

Please review your order details, size, color, and shipping address carefully before completing your purchase.

Exchanges

We currently do not offer product exchanges.

If you receive a damaged, defective, or incorrect product, we will gladly assist you with an appropriate resolution after reviewing your claim.

Return Shipping

For approved claims involving damaged, defective, or incorrect products, Tidova will arrange or cover the return or replacement process, where applicable.

Customers are not required to pay return shipping charges for approved quality-related claims.

Need Help?

If you have any questions regarding this policy or need assistance with your order, please contact us:

Email: hello@tidova.in
Location: Una, Himachal Pradesh, India