Privacy policy

Effective Date: 01/08/2026

At Tidova, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or make a purchase from tidova.in.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely by our payment partners; we do not store your complete payment information)
  • Order history
  • Device information such as browser type, IP address, and cookies used to improve website performance.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send order confirmations, shipping updates, and service-related communications.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraudulent transactions.
  • Comply with applicable legal obligations.

We do not sell your personal information to third parties.

Marketing Communications

If you choose to subscribe, we may occasionally send promotional emails about new collections, offers, or updates.

You can unsubscribe at any time using the unsubscribe link included in our emails.

Sharing Your Information

We only share your information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping and logistics partners
  • Order fulfillment partners
  • Website and technology service providers

These providers only receive the information necessary to perform their services.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Enhance your shopping experience.

You can manage or disable cookies through your browser settings, although some website features may not function properly.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information.

While we work to safeguard your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders.
  • Provide customer support.
  • Maintain business records.
  • Comply with legal and tax obligations.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

The updated version will always be available on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us:

Tidova
📧 hello@tidova.in

Location : Una, Himachal Pradesh, India