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ORDERING

How do I place an order?

Choose your favorite product, select the available size and variant, add it to your cart, and complete checkout. Once your order is confirmed, we begin preparing it for production.

Can I change my order after placing it?

Contact Tidova support as soon as possible if you need to make a change. Changes may not be possible once your order has entered production or processing.

Can I cancel my order?

Contact Tidova support as soon as possible after placing your order. As our products are made to order, cancellation may not be possible once production or processing has started.

PRODUCTS & FIT

How do I choose the right size?

Check the size chart shown on the specific product page before ordering. Comparing the measurements with a T-shirt you already own can help you choose the right fit.

Are Tidova T-shirts regular fit or oversized?

Fit varies by product. Always check the individual product page for the stated fit and size chart.

What if I order the wrong size?

Please check the size chart carefully before ordering. Size exchanges may not be available, so choosing the correct size is important.

Are the product colors exactly the same as shown online?

Colors may vary slightly depending on your screen settings, photography, garment, and printing process.

PRINTING & QUALITY

How are Tidova T-shirts printed?

Tidova products are made using print-on-demand production. The printing method may vary depending on the specific product.

Are Tidova products made to order?

Yes. Your product is produced after you place an order rather than being pre-produced and stored as finished inventory.

Will the print look exactly like the product image?

We make every effort to reproduce the design accurately. Minor differences in color or appearance may occur due to screen settings, garment characteristics, and the printing process.

What should I do if my product arrives defective or misprinted?

Contact Tidova support as soon as possible with your order number and clear photos/videos of the issue and original packaging. We will review the issue and provide the appropriate resolution according to our policy.

SHIPPING & DELIVERY

How long does delivery take?

Most orders are delivered within 3–10 business days from the date the order is placed. Orders are typically prepared and dispatched shortly after production. Actual delivery time may vary depending on your location, courier service, weekends, holidays, weather, and other logistical conditions.

Do you ship across India?

Yes. We ship across India to serviceable PIN codes.

Why can delivery take longer?

Delivery time can vary depending on your PIN code, courier availability, shipping method, weather, and other logistical conditions.

What if my PIN code is not serviceable?

Delivery may not be possible to an unserviceable PIN code. Please make sure your shipping address and PIN code are correct at checkout.

Can I request a specific courier?

Courier selection depends on service availability and the shipping method available for your delivery PIN code.

OFFERS & DISCOUNTS

Do you offer discounts?

From time to time, Tidova may offer promotional discounts. Any active offer and its applicable terms will be displayed on our website.

How do I use a discount code?

Enter your valid discount code in the designated discount code field during checkout and apply it before completing your order.

Can I use more than one discount code on the same order?

Discount code usage depends on the terms of the specific promotion. If multiple codes cannot be combined, only the eligible offer will apply.

Why isn't my discount code working?

Check that the code has been entered correctly and that your order meets the applicable terms of the promotion. If the issue continues, contact Tidova support.

GENERAL

Where can I find product information?

Product-specific information, including available sizes, fit, colors, images, and size charts, is provided on the individual product page.

Are all products available in every size?

Size availability varies by product. Please check the individual product page for the available sizes and variants.

Why does a product or size show as unavailable?

Availability can vary by product, size, and variant. If an option is unavailable, please check the product page again later.

How can I find the right product for me?

Explore Tidova's collections and product categories based on your interests and style. You can also review the product details and size chart before ordering.

ORDER TRACKING

How can I track my order?

Once your order is shipped, you will receive tracking details when they become available. You can use the tracking information to follow your shipment.

When will I receive my tracking details?

Tracking details are provided after your order has been processed and the shipping label has been generated.

My tracking hasn't updated. What should I do?

Tracking updates can sometimes take time between shipping stages. If there is no update for an extended period, contact Tidova support with your order number.

What does "Out for Delivery" mean?

It means your package has reached the delivery stage and is with the delivery partner for final delivery.

PAYMENTS & COD

What payment methods do you accept?

We accept the payment methods available at checkout. Available options may vary depending on your location and order.

Is Cash on Delivery (COD) available?

COD may be available for eligible orders and serviceable PIN codes. Availability is shown at checkout.

Why is COD not available for my order?

COD availability depends on your delivery PIN code, order eligibility, and other service conditions. If COD is unavailable, you can use another available payment method at checkout.

Is my online payment secure?

Payments are processed through secure payment systems available at checkout. Tidova does not store your complete card or payment details.

CARE INSTRUCTIONS

How should I wash my Tidova T-shirt?

Follow the care instructions provided on the specific product. In general, gentle washing and avoiding harsh treatment can help maintain the fabric and print.

Can I use bleach on my T-shirt?

Avoid using bleach unless the care instructions for your specific product explicitly allow it.

Can I iron over the printed design?

Avoid applying direct high heat to the printed area. Follow the care instructions provided with your product.

How can I make the print last longer?

Follow the recommended washing and care instructions, avoid harsh detergents and excessive heat, and handle the printed area with care.

MADE-TO-ORDER

Each product is produced after an order is placed. This allows us to create products as they are ordered rather than keeping large quantities of finished inventory.
No. Your product is produced after you place your order and the order is confirmed.
Production begins after your order has been confirmed and processed.
Cancellation may not be possible once production or processing has started. Contact Tidova support as soon as possible if you need to cancel your order.

RETURNS & EXCHANGES

As our products are made to order, we generally do not accept returns or exchanges for reasons such as change of mind, incorrect size, or color preference.
Contact Tidova support within 48 hours of delivery with your order number and clear photos/videos of the issue and original packaging. We will review the issue according to our applicable policy.
Size exchanges may not be available because products are made to order. Please check the size chart carefully before placing your order.
Please contact Tidova support immediately. Once an order has entered processing or been shipped, the address may not be changeable.

SUPPORT

You can contact Tidova support through the contact details provided on our website. Please include your order number when contacting us about an existing order.
Our support team generally responds within 24–48 hours.
Include your order number and a clear description of your issue. For damaged, defective, or incorrect products, also provide clear photos/videos of the issue and original packaging.
Contact Tidova support and we'll be happy to help with your question.